سياسة الشحن

Last Updated: 23/07/2025

Thank you for choosing Qasr AlSajad! We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping. This Shipping Policy outlines important information regarding the shipping of your orders. By placing an order with us, you agree to the terms and conditions outlined below.


Order Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving full payment.
  • In the event of high order volumes or unforeseen circumstances, processing times may be extended. We will notify you promptly if there is any delay in processing your order.

 

Shipping Methods and Delivery Time

  • We offer several shipping options for domestic and international orders. The available shipping methods and estimated delivery times will be displayed during the checkout process.
  • Please note that the estimated delivery times are provided by the shipping carrier and are subject to factors beyond our control, such as customs clearance, weather conditions, or other unforeseen events.
  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information, allowing you to track the progress of your package.

 

Shipping Rates and Fees

  • We offer free shipping on all orders across the UAE.
  • Orders placed before 20:00 (GMT+4) are typically processed and shipped the same day, with next-day delivery in most locations. Orders placed during weekends or holidays may take up to 2 days for delivery depending on courier schedules.
  • You will see free shipping applied automatically at checkout before completing your purchase.

Order Tracking

  • You can track the status of your order by using the tracking number provided in the shipping confirmation email.
  • If you have any issues or concerns regarding the delivery of your order, please contact our customer support team, and we will be happy to assist you.


Shipping Address

  • Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for delays or non-delivery of orders due to incorrect or incomplete addresses provided by the customer.


Order Modifications and Cancellations

  • Once an order has been placed and processed, modifications or cancellations may not be possible. Please review your order carefully before submitting it.


Lost or Damaged Packages

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.


Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at qasralsajad@gmail.com