FAQs - Qasr AlSajad

Q. What is Qasr AlSajad?

Qasr AlSajad is a renowned online store offering a stunning collection of Persian and Turkish-inspired carpets and rugs. Our exquisite designs and superior craftsmanship bring a touch of elegance and luxury to any space. Serving Dubai and the UAE, we pride ourselves on providing luxurious yet affordable options.

Q. How can I place an order?

Placing an order is easy! Simply browse through our collection, select the product you love, and click "Add to Cart." Follow the secure checkout process, and your beautiful rug will be on its way to your doorstep in the UAE or anywhere else.

Q. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express). Rest assured, all transactions are secure and encrypted for your peace of mind.

Q. Can I refund or exchange a product?

Absolutely! We want you to be delighted with your purchase. If you are not satisfied, you can return the product within 7 days for a refund or exchange. Please see our Refund Policy for detailed instructions.

Q. Do you provide carpet cleaning services?

Currently, we do not offer carpet cleaning services. However, we can gladly suggest reputable companies with whom we have had positive experiences in Dubai and across the UAE.

Q. Do you offer carpet repair services?

While we do not provide carpet repair services, we are more than willing to suggest reputable companies that we have collaborated with in the past.

Q. Are your carpets durable and easy to maintain?

Yes, our carpets are crafted with high-quality materials to ensure durability and easy maintenance. Regular vacuuming and occasional professional cleaning will keep them looking pristine for years to come.

Q. How do I choose the right size of rug for my space?

Choosing the right rug size depends on the dimensions of your room and furniture arrangement. We have a detailed Rug Size Guide to assist you in making the perfect choice.

Q. What is the best way to clean and maintain my rug?

Regular vacuuming and spot cleaning can help maintain your rug's appearance. Refer to our Rug Cleaning Guide for detailed instructions.

Q. Do you offer custom sizing or designs?

We currently offer a wide range of standard sizes and designs to choose from. For custom inquiries, please reach out to our customer support team, and we'll be happy to assist you.

Q. Are the colors accurate on the website?

We do our best to display accurate colors on our website. However, please note that colors may vary slightly due to screen settings and lighting conditions. We recommend requesting a fabric swatch for absolute certainty.

Q. How soon can I expect my order to arrive?

Shipping times vary based on your location and the rug you choose. You'll receive an estimated delivery date during the checkout process.

Q. Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped. You can use this number to track your package and stay updated on its delivery status.

Q. How can I contact customer support?

Our friendly and knowledgeable customer support team is available to assist you. You can reach us through our Contact Us page or by emailing support@qasralsajad.com.

Feel free to explore our website for more information and browse our captivating collection of rugs and carpets. We look forward to serving you with luxurious and affordable options in Dubai and across the UAE.