Shipping policy

Last Updated: 03/11/2026

Thank you for choosing Qasr AlSajad! We are committed to providing you with a seamless shopping experience, including prompt and reliable delivery. This Shipping Policy outlines important information regarding the delivery of your orders. By placing an order with us, you agree to the terms and conditions outlined below.

Order Processing Time

  • Orders placed before 20:00 (GMT+4) on a working day are usually processed and dispatched the same day.
  • In the event of high order volumes or unforeseen circumstances, processing may take 1–2 additional working days. We will notify you promptly if there is any delay in processing your order.

Delivery Areas and Delivery Time

  • Delivery is free everywhere in the UAE. Delivery time depends on your area.
  • Standard areas — 1–2 working days: Dubai, Sharjah, Ajman, Umm Al Quwain, Abu Dhabi city, Al Ain, Ras Al Khaimah city and Fujairah city.
  • Extended areas — 7–10 working days: Hatta, Liwa, Sila (Ghweifat), and other remote locations in the Al Dhafra region and the UAE islands. These areas are served on a scheduled route rather than a daily one.
  • If your delivery address falls within an extended area, we will contact you by phone or WhatsApp to confirm the delivery date before dispatch. Delivery to these areas is still free.
  • Full details are on our Delivery Information page.
  • Once your order is dispatched, you will receive a confirmation email containing tracking information, allowing you to track the progress of your package.

Shipping Rates and Fees

  • We offer free delivery on all orders across the UAE, with no minimum order value.
  • You will see free delivery applied automatically at checkout before completing your purchase.

Order Tracking

  • You can track the status of your order by using the tracking number provided in the shipping confirmation email.
  • If you have any issues or concerns regarding the delivery of your order, please contact our customer support team, and we will be happy to assist you.

Shipping Address

  • Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for delays or non-delivery of orders due to incorrect or incomplete addresses provided by the customer.

Order Modifications and Cancellations

  • Once an order has been placed and processed, modifications or cancellations may not be possible. Please review your order carefully before submitting it.

Lost or Damaged Packages

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact our customer support team at qasralsajad@gmail.com